FAQ – Frequently Asked Questions

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

We work with the latest international fashion trends, so our products are imported and take 5 to 15 business days to be delivered.

WHAT IS THE GUARANTEE?

At Use Nomads, your satisfaction is our priority!

If you are dissatisfied or the product presents any defect within 7 days of receipt, we will refund 100% of your investment.

HOW DO I CHANGE THE SHIPPING ADDRESS?

You must contact us via email or WhatsApp within 24 hours after payment.

HOW DO I TRACK MY ORDER?

The tracking code will be sent to your registered email and you can track it on the website through the link 

https://usenomads.com.br/pages/acompanhar-pedido

WHAT ARE THE CONTACT CHANNELS?

You can contact us via email

lojausenomads@outlook.com, WhatsApp (41) 99877-6311 or via the form https://usenomads.com.br/pages/contato.

We are available from Monday to Friday, from 8:00 am to 5:00 pm, and on Saturdays and Sundays, from 8:00 am to 4:00 pm.